Starting in July, Kohl's will be accepting Amazon returns at all of its stores — more than 1,150 — across the country, hoping to drive more traffic. Amazon is known to have one of the most customer-friendly return policies in the eCommerce world. With easy to read and understand return and refunds terms,.
You can return many items sold on Amazon.co.uk. When you return an item, you may see different return options depending on the Seller, item, or reason for return.
To return an item you ordered
Note: If you need to print your return label, you can do this by going to Manage returns.
To return an item you ordered: - Go to the Returns Support Centre, and click Return items.
- Find the order you want to return, and click Return an item from this order. Note: If you don't see the order you're looking for, select another option from the Filter orders menu, and then click Go.
- Select the items you want to return.
- Enter the quantity of items, select an option from the Reason for return menu, and then add any additional information in the Details box.
- To continue, do one of the following:
- If the item was sold by Amazon.co.uk, select your return option.
- If the item was sold by a Seller, click Submit for Approval.
Note: Some Sellers may need to review your return request. After the Seller reviews the request, they'll provide a label or instructions on how to return your items. If you don't receive a response within two business days, you can submit an A-to-z Guarantee claim. For more information, go to A-to-z Safe Buying Guarantee Protection. The returns policy offered by Marketplace Sellers applies to all Amazon customers. - Select your preferred return method. Note: If you choose to return via Amazon Locker, you'll be prompted to select a Locker location at this time. For more information about returning an item to an Amazon Locker, or at an Amazon Hub Counter, go to Return an Item Using an Amazon Locker or Return a Parcel at an Amazon Hub Counter .
- Print your label and return authorisation. Some returns won't require you to print a label or authorisation. If you don't have a printer when you're completing your return, you can print later (we'll e-mail you a link to your label) or you can have someone else print your label for you. Note: If your return is scheduled with Arrow XL, there’s no need to print your return label. Arrow XL will bring your return label with them when they arrive to pick-up your item. Note: If you choose to return items to a Doddle store via the Returns Support Centre, show your return code to the Doddle store associate. The store associate will scan the QR code to accept the return. You can track your return via Your Orders.
- Put the return authorisation inside of your package and attach the label to the outside.
- You can view the status of a return or a refund in Your Orders by selecting View Return/Refund Status next to the relevant order.
Note:
- If you return items in which you've saved personal information, such as laptops, cameras or other electronic devices, you must erase this information completely before sending the product back to us.
- For items sold by Amazon.co.uk, return costs may be deducted from your refund depending on the reason for return. For more information, go to About Refunds.
- You will be asked to provide updated credit or debit card information if you try to create a replacement for an item which was paid for by a prepaid debit card.
If you need to return an incorrect item, please see Return an Incorrect Item.
Published 12:41 PM EDT Apr 23, 2019
Kohl's department stores, which have had an agreement with online retail juggernaut Amazon since 2017, announced Tuesday that it will accept Amazon-purchased returns at all stores nationwide starting in July.
'This unique partnership combines Kohl’s strong nationwide store footprint and omnichannel capabilities with Amazon’s reach and customer loyalty,' said Michelle Gass, Kohl’s CEO. 'This new service is another example of how Kohl’s is delivering innovation to drive traffic to our stores and bring more relevance to our customers.'
Kohl's is seeking to enhance its appeal to customers as traditional retailers struggle to compete with online retailers and shoppers seek more personalized and direct-to-their-door experiences.
In some ways, the announcement is a if-you-can't-beat-them-join-them approach.
Kohl's did not give a specific date when the service would begin or details how it will work.
The free returns service is expected to offer convenience to Amazon shoppers who already can order items online and have them arrive in a day or two, while at the same time, giving them a reason to come in the store.
Kohl's said it will accept items regardless of the reason and whether the items are packaged or not for shipping.
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The service expands the Menomonee Falls, Wisconsin-based retailer's partnership with Seattle-based Amazon.
Kohl's announcement comes about a month after Amazon announced it will close more than 80 of its small retail locations — pop-up stores, as Amazon refers to them — inside Kohl's, Whole Foods and shopping malls.
![Amazon Amazon](/uploads/1/2/5/6/125633588/324935410.png)
In March, Kohl’s also announced that it is deepening its product relationship with Amazon by carrying Amazon products in more than 200 stores and that it would be shrinking the size of some of its stores.
In addition, Aldi supermarkets said it would open near five department stores, and Planet Fitness said it would open next to 10 stores, in an effort to draw more shoppers to Kohl's, the company said.
Kohl’s rolled out its pilot returns program about two years ago and is now operating it in 100 stores in the Los Angeles, Chicago and Milwaukee markets. Amazon customers will be able to return items to more than 1,000 additional Kohl's stores.
Published 12:41 PM EDT Apr 23, 2019